Booking Conditions

For a printable version of our booking conditions please click here.

Please read the booking conditions carefully as they set out the terms and conditions of the contract between you and either Thomas Cook Tour Operations Limited, trading as Neilson or Skidom, or you and Thomas Cook Scheduled Tour Operations Ltd, trading as Swiss Travel Service. When you book travel arrangements with us, your contract will be with one of these companies and the booking documentation you receive will indicate which one. The terms "we", "us" and "our" as used in these terms and conditions mean either Thomas Cook Tour Operations Limited or Thomas Cook Scheduled Tour Operations Ltd (as appropriate). Our obligations to you will vary depending upon whether or not what you book with us is a "Package" as defined by the Package Travel, Package Holidays and Package Tours Regulations 1992.

For other important information about our holidays, please see Holiday Information.